Is It Normal for My Apps to Have Me Log in Again When I Get a New Phone

There are some mutual 2-step verification issues that seem to happen more oft than whatever of us would like. We've put together this article to describe fixes for the well-nigh common issues.

Your Azure Active Directory (Azure Advertizing) arrangement can plow on ii-stride verification for your account. When ii-step verification is on, your account sign-in requires a combination of the post-obit data:

• Your user proper noun

• Your password

• A mobile device or phone

Two-stride verification is more secure than just a countersign, considering 2-step verification requires something you know plus something you have. No hacker has your concrete phone.

Important:If you're an administrator, you can find more data about how to prepare upwards and manage your Azure Advertisement environs in the Azure Advertizement documentation.

This content can help yous with your work or school business relationship, which is the account provided to you by your organization (for case, dritan@contoso.com). If you lot're having problems with two-footstep verification on a personal Microsoft business relationship, which is an account that you fix up for yourself (for instance, danielle@outlook.com), run into Turning ii-step verification on or off for your Microsoft account.

I don't take my mobile device with me

It happens. You left your mobile device at habitation, and now you can't use your phone to verify who you are. Perhaps yous previously added an culling method to sign in to your business relationship, such as through your office phone. If and then, you can use this alternative method at present. If you never added an alternative verification method, you lot tin can contact your organization's Help desk for assistance.

1. Sign in to your account but select theSign in another way link on theTwo-factor verification page.

   

2. If you don't see theSign in some other way link, information technology means that you haven't ready any other verification methods. You'll take to contact your administrator for help signing into your account.

3. Cull your alternative verification method, and continue with the ii-pace verification process.

I tin can't turn ii-step verification off

• If you're using 2-step verification with a personal account for a Microsoft service, like alain@outlook.com, you tin turn the feature on and off.

• If you're using ii-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. At that place is no fashion for you to individually plough it off.

• If y'all can't turn off two-stride verification, it could also exist because of the security defaults that have been practical at the organization level. For more than information about security defaults, meet What are security defaults?

My device was lost or stolen

If you've lost or had your mobile device stolen, y'all tin can take either of the following deportment:

• Sign in using a dissimilar method.

• Ask your organization's Help desk to clear your settings.

We strongly recommend letting your arrangement'south Assist desk-bound know if your telephone was lost or stolen. The Help desk can make the appropriate updates to your account. After your settings are cleared, you'll be prompted to annals for two-factor verification the next time you lot sign in.

I'yard not receiving the verification lawmaking sent to my mobile device

Not receiving your verification code is a common problem. The problem is typically related to your mobile device and its settings. Here are some suggestions that you tin can try.

Suggestion	Guidance
Use the Microsoft authenticator app or Verification codes	You are getting "You've hit our limit on verification calls" or "Yous've hitting our limit on text verification codes" mistake letters during sign-in. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. This limitation does not apply to the Microsoft Authenticator or verification code. If you have hit these limits, y'all can use the Authenticator App, verification lawmaking or effort to sign in again in a few minutes. You are getting "Pitiful, we're having problem verifying your business relationship" error message during sign-in. Microsoft may limit or cake vox or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS hallmark attempts. If yous are experiencing this error, you tin can try another method, such as Authenticator App or verification lawmaking, or reach out to your admin for support.
Restart your mobile device	Sometimes your device just needs a refresh. When you lot restart your device, all background processes and services are ended. The restart also shuts downwardly the core components of your device. Whatsoever service or component is refreshed when you restart your device.
Verify that your security data is correct	Make sure your security verification method information is accurate, peculiarly your phone numbers. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Fortunately, that user won't be able to do anything with the alerts, but information technology also won't help yous sign in to your account. To make sure your information is right, see the instructions in the Manage your 2-factor verification method settings article.
Verify that your notifications are turned on	Brand sure your mobile device has notifications turned on. Ensure the following notification modes are allowed: Phone calls Your authentication app Your text messaging app Ensure these modes create an warning that is visible on your device.
Make sure you lot take a device signal and Net connection	Make sure your phone calls and text messages are getting through to your mobile device. Have a friend call you and send you a text bulletin to make sure you receive both. If y'all don't receive the telephone call or text, first bank check to brand sure your mobile device is turned on. If your device is turned on, but you're however not receiving the call or text, at that place's probably a problem with your network. You'll demand to talk to your provider. If you frequently have signal-related problems, nosotros recommend you install and use the Microsoft Authenticator app on your mobile device. The authenticator app can generate random security codes for sign-in, without requiring whatsoever cell signal or Cyberspace connection.
Turn off Practice not disturb	Make sure you haven't turned on the Do not disturb feature for your mobile device. When this feature is turned on, notifications aren't allowed to alert you lot on your mobile device. Refer to your mobile device'south transmission for instructions nearly how to plow off this feature.
Unblock telephone numbers	In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536.
Check your bombardment-related settings	If yous set your battery optimization to stop less ofttimes used apps from remaining active in the background, your notification system has probably been afflicted. Endeavor turning off battery optimization for both your authentication app and your messaging app. So endeavor to sign in to your account once again.
Disable third-political party security apps	Some phone security apps block text messages and phone calls from abrasive unknown callers. A security app might prevent your telephone from receiving the verification code. Attempt disabling any third-party security apps on your phone, and and then request that some other verification code be sent.

I'yard not being prompted for my second verification data

You sign in to your piece of work or school account past using your user name and password. Side by side you lot should be prompted for your additional security verification information. If you are not prompted, maybe you haven't withal prepare upwardly your device. Your mobile device must exist set upwardly to work with your specific additional security verification method.

Maybe yous haven't set up your device yet. Your mobile device has to be fix to work with your specific additional security verification method. For the steps to make your mobile device bachelor to use with your verification method, encounter Manage your two-factor verification method settings. If you know that you lot haven't gear up your device or your business relationship even so, you tin can follow the steps in the Ready upwardly my business relationship for 2-step verification article.

I have a new telephone number and I desire to add it

If you accept a new phone number, you'll need to update your security verification method details. This enables your verification prompts to go to the right location. To update your verification method, follow the steps in theAdd or alter your phone number section of the Manage your 2-cistron verification method settings article.

I have a new mobile device and I want to add it

If you have a new mobile device, you'll need to set up it up to work with two-factor verification. This is a multi-step solution:

1. Prepare upward your device to work with your business relationship past post-obit the steps in the Fix my account for 2-step verification commodity.

2. Update your account and device information in the Additional security verification folio. Perform the update by deleting your old device and adding your new i. For more data, see the Manage your two-cistron verification method settings article.

Optional steps:

1. Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app commodity.

2. Plow on ii-factor verification for your trusted devices by following the steps in thePlough on 2-factor verification prompts on a trusted device section of the Manage your two-factor verification method settings article.

I'm having problems signing in on my mobile device while traveling

You might find information technology more difficult to apply a mobile device-related verification method, like a text messaging, while you're in an international location. It's also possible that your mobile device can cause you to incur roaming charges. For this state of affairs, nosotros recommend you apply the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. For more information near how to ready the Microsoft Authenticator app on your mobile device, come across the Download and install the Microsoft Authenticator app article.

I can't go my app passwords to piece of work

App passwords replace your normal password for older desktop applications that don't support two-factor verification. Showtime, make certain you typed the password correctly. If that doesn't prepare it, try creating a new app password for the app. Exercise this by creating the app passwords using the My Apps portal equally described in Manage app passwords for two-step verification.

I can't turn off two-factor verification

If y'all're using two-factor verification with your work or school business relationship (for example, alain@contoso.com), it most probable means that your organization has decided you must use this added security feature. Because your organization has decided you must employ this feature, there is no way for you to individually plough it off. If, nonetheless, you're using two-factor verification with a personal account, like alain@outlook.com, you have the ability to plow the feature on and off. For instructions about how to control two-factor verification for your personal accounts, see Turning two-factor verification on or off for your Microsoft account.

If you can't turn off two-gene verification, information technology could also be because of the security defaults that accept been applied at the organization level. For more information about security defaults, run across What are security defaults?

I didn't discover an respond to my problem

If you've tried these steps but are withal running into problems, contact your organization's Help desk-bound for assistance.

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Source: https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

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